自2009年3月19日,我发现 Google Apps 的管理账户“_”(就一个下划线)居然不能登陆进行域管理了,大家可参照我当时发布的文章,开始的时候,我尝试重设密码,可是依然不行,然后,我又尝试去 Google Apps Help Forum 发帖求助,居然一周以来都是答非所问,比如这个答复。于是,我尝试联系 Google 的客服来解决,这里得批评一下Google的客服,只有通过提交Ticket才能获得Email支持,于是,我就提交了N多的Ticket,居然发现全是答非所问,这个也可能有我自己的原因在里面吧!

       在漫天的Ticket回复中,我终于找到了一份明确解决的途径。

       回复如下:——————————————————————————

Hello XXX,

Thanks for your message.

For assistance with password recovery, please use one of the following
methods to verify your domain ownership:

Verification option #1: create a special CNAME record

Create the following CNAME record for your domain through your domain
hosting provider.

[ticket number found in the subject of the email from Google] points to
ghs.google.com example: 21779401 points to ghs.google.com

If your domain host is separate from your domain registrar, make sure
you’re modifying the CNAME record with your domain host. For help creating
this CNAME record, follow the CNAME instructions at
http://www.google.com/support/a/bin/answer.py?hl=en&answer=47283.

Verification option #2: uploading a special HTML file

1. Create an HTML file and name it gafyd.html.
2. Enter the following characters anywhere in the HTML file: [ticket
number found in the subject of the email from Google. example: 21779401].
3. Save and upload this HTML file to your website. Be sure to upload the
file to your root directory.
4. Check http://your-domain.com/gafyd.html to make sure the file was
uploaded properly. Note: Your extension may vary (example.: .com, .net,
.org). Be sure to replace ‘your_domain.com’ with your actual domain name.
Once you’ve completed one of the verification options, reply to this
message, and I’ll review your request.

Sincerely,

XXX
The Google Apps Team

——————————————————————————

        大意就是让我们证明域名的所有权,有两种方式,一种是新建一条含Ticket number的CNAME记录指向“ghs.google.com”,另外一种就是上传一个名为“gafyd.html”的文件,文件中包含Ticket number。完成以后可回复Ticket,说要求新建一个管理员账户,并写明该账户的用户名(username)【一定要字母】、姓(last name)、名(first name),顺利的话下一封邮件就会使你的问题得到解决!我前后用了大约半个月时间才搞定此事,进入Gmail,因此我的电子邮件地址也更改了,Google客服可真难联系啊,哈口气了,前两天就解决好了,可是一直没空就没写出来,现在给大家一点借鉴,大家也可与我交流交流。